Have you ever made a
mistake that cost you the sale of a house? I have and I've made every one of
the following mistakes during my many years of investing in single family
homes. Some have cost me a few hundred dollars, while others have cost me
the sale totally. All have cost me time. The secret is to recognize the
mistake and strive not to repeat it. Are you making any of these mistakes
right now?
Curb Appeal Not as Good or Better Than Others in the Area
Stand on the edge of the
street and look at the house on either side of yours, then look at the house
across the street. You're looking for landscaping and general appeal as
someone would see from their car. Most people want to drive by a property
first. Will the outside make them want to look at the inside? Yours should
be as good or better than those around you, if you want a fast sale at top
market price.
Showing the House And
Saying You're Going To Paint, Carpet, Roof, etc.
Do it before you waste
your time and money advertising and showing. People are not used to seeing
the before and visualizing after like we experienced investors are.
Sometimes we forget this.
Over-Selling
When a prospective buyer
indicates they want the house, write it up! Don't keep selling. More than
once I have had someone say they wanted the house, but I kept selling to
reinforce the sale. Somewhere in the process, the buyer would decide to
"think about it awhile and get back to me." These are hard words when you
know that you had the house sold. When you have a sale, stop selling.
Letting the Buyer Walk
Around with the Appraiser or Inspector
This one has really cost
me. It cost me the sale of a home one time and added expenses numerous
times. It will cost you, too, if you let it happen. If you let someone move
in before closing, this may be hard to avoid. If you want an expert to point
out the flaws in your house, let the buyer go around with one of these
people.
Trying to Impart Your Vast Knowledge to the
Buyer
I have to fight this urge
every time I talk to a buyer. I enjoy talking, helping and educating people,
but during a sale is not the time. You will only confuse the buyer when you
try to pass on your knowledge and experience in 15 minutes. People will not
make a decision to buy when they are confused.
Not Fixing Obvious Defects Before the
Appraiser or Termite Inspector Comes
If they see something
wrong, they will often want to look closer. Once they have written up a
problem, you may have to hire someone certified to do the work. Do it with a
general handyman before they come out. I've paid big bucks for that mistake.
Most times someone must re-inspect too, which will cost you more time. Maybe
even enough time for the buyers to change their minds. At any rate, the
appraiser is just like you and me. If the house looks clean, neat and well
cared for, he will give it the highest value possible.
Doing Little or No Follow Up Work After Signing the Sales Agreement to
Combat Buyer's Remorse
More sales have been lost
and made due to this than all the others combined. Lost and made? What am I
talking about? Buying a home is the biggest financial decision most people
will make in their lifetime. After someone has made the decision to buy, it
is only human nature to question that decision later. When the going gets
tough in the qualifying phase, people will question their buying decision
more frequently.
Every time they do, you stand to lose the sale. You fight this by contacting
them every other day with some bit of information. Example: you talked to
the mortgage company, the appraisal was done today, etc. Call or write with
any information you have or can get, just to stay in touch. Most buyers will
view this as a great service, which it is, and will refer others to you.
What are you really trying to do? Keep them from backing out of the deal, of
course.
Allowing the Buyer to Move into the House Prior to Closing
At best it will cost you
in things they find wrong with the house. At worst, they may decide this is
not the house for them after all. What happens if an air conditioner unit
goes out (around $10,000) during their stay, but before closing. You can put
it in the contract that such things are their problem, but who is in the
driver's seat at this point? Besides, they used all their money on the down
payment, right?
Not Getting a Large Enough Deposit
People hate to lose money.
A large binder deposit will normally commit someone. Get what you can when
you write up the agreement, and ask for more soon. At least if they back
out, you will have something to show for the time you kept it off the
market.
Not Letting the Buyer Know the Only Decision They Have to Make is, "Do I
Want It?"
Most first time buyers
know little about the process of buying a house. Many buyers will not make a
decision to buy simply because they do not know what the next step is and
are afraid to ask. This one has helped me sell more houses than any other
technique. Just let your buyers know the only decision they have to make is
"do I want this home?" Emphasize home, not house. Assure them that you will
handle all the details from then on.
Not Asking for the Sale as Soon as You Sense They Like the Home
Most people need a little
nudge to make a decision or commitment. You must provide that nudge or you
will lose many sales you could have otherwise made. Ask for the sale as soon
as possible.
Not Having the Information the Buyer Wants Or Needs
This one will cost you
many sales. Buyers want to know the details on the house: square feet, year
built, lot size, schools, utilities, etc. They want to know how much will be
required as a down payment and what the payments will be, how long it will
take to qualify and get in the house, etc. Anticipate as many questions as
you can and have answers ready.
Having this information handy will give you confidence when talking with
buyers. Remember, the only people who never make mistakes are the ones who
never actually do anything. Just get out there and do something, but as you
become more experienced, learn from your mistakes and don't repeat them.